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Monday / Friday
9.00 - 13.00
14.00 - 18.30

Tel. +39 041 472188


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info@crashbaggage.com

Customer Services:
help@crashbaggage.com

Online Shopping:
shop@crashbaggage.com

AKA the boring bit.

WHEREAS

These General Terms and Conditions of Sale exclusively regulate the contractual relations between the customers of the website www.crashbaggage.com (hereinafter referred to as "Customers") and the seller Crash Baggage S.r.l. This website is of exclusive property of the company Crash Baggage S.r.l. with capital of 20,000 Euros and with registered office in Mira (VE) Via Tresievoli n. 7 / E, P.I. 04166700270.
These General Terms and Conditions are the only applicable ones and replace all other conditions, except for preliminary, express and written exceptions.
The website www.crashbaggage.com and the materials contained therein do not constitute an offer to the public pursuant to and in accordance with art. 1336 of the civil code, but represent only a mere invitation to offer.
Any purchase order for any product present on the website forwarded to Crash Baggage S.r.l. through the website itself by any potential customer (hereinafter simply the "Customer") constitutes Customer's contractual proposal.
Finally, it is specified that the contract is stipulated in Italian. Once concluded, it will be filed in electronic form by Supplier's headquarters, in Mira (VE) Via Tresievoli n. 7 / E. A copy can be requested by sending an e-mail to shop@crashbaggage.com.


Art. 1 - DEFINITIONS

The Customer can be both a Consumer and a Professional. For clarity, it is specified that pursuant to art. 3 of Legislative Decree 06.09.2005, n. 206 the "Consumer" is defined as the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity eventually carried out. A "Professional" is defined as the natural or legal person who acts in the exercise of his/her business, commercial, craft or professional activity, or an intermediary of the same.
It should be noted that these general terms and conditions of sale apply to both Consumer and Professional Customers.


Art. 2 - ONLINE PURCHASE AND PAYMENTS

A necessary condition for being able to execute an order is that the requesting person is an adult (above 18 years old).
The order process consists of four consequential steps:
1) The Customer must first identify himself;
2) The Customer must choose the product/s and accept the General Terms and Conditions of Sale by ticking the appropriate box;
3) The Customer must select the delivery method;
4) The Customer must select the payment method.
Once the payment method has been selected, the Customer has to proceed with the payment of the order.
Once these operations have been concluded, a confirmation of receipt of the order made by the Customer is immediately sent.
Payments made on www.crashbaggage.com are safe and guaranteed and can be made by Credit Card, Paypal, WeChat Pay.
Any mistake in entering the data can be amended by sending an e-mail with the data to be changed to shop@crashbaggage.com.


Art. 3 - CONTRACTUAL INFORMATION

Following the sending of the proposal by the Customer referred to in the previous article, an order receipt will be sent to the e-mail address provided by the same containing a summary of the general and particular conditions applicable to the contract, the information relating to the essential characteristics of the good or service and the detailed indication of the price, means of payment, withdrawal rights, delivery costs and applicable taxes pursuant to art. 13 of Legislative Decree 09.04.2003, n. 70 implementing Directive 2000/31/EC.
Furthermore, in case of a Consumer Customer, at the time of execution of the contract, the Customer will receive the information required by law with specific reference to the Consumer Code including those relating to the methods of exercising the right of withdrawal, the geographical address of the headquarters of the professional to whom the consumer can address complaints, and ask information on assistance services and existing commercial guarantees.


Art. 4 - CONCLUSION OF THE CONTRACT

The Supplier will subsequently accept the order proposal only after verifying the completeness and correctness of the proposal itself.
In any case, the Supplier reserves the right not to accept the order proposal received if:
- The product is not available. In this case the Supplier will proceed to inform the Customer by e-mail and will refund any sums already paid for the payment of the product, provided that the Customer is not interested in modifying his contractual proposal;
- if the security system reports an order considered unusual or potentially fraudulent;
- if there is reason to believe that the person placing the order is less than 18 years old;
- if there is reason to believe that the person placing the order is a reseller;
- if it is not possible to deliver the product to the provided address;
- in case of force majeure.
In case of acceptance of the order proposal, the Supplier will notify the Customer about the conclusion of the contract.
From that moment, the Supplier will also be bound by the terms and conditions set forth herein. From the confirmation of the order, the Supplier undertakes to execute the order received within the deadlines set out in Article 5 of this contract.


Art. 5 - DELIVERY AND SHIPPING COSTS

Any transport costs may be charged to the customer. In this case the amount of these expenses will be calculated and displayed in the "cart" section once the products have been entered.
Delivery times vary depending on where the product has to be delivered.
For shipments to Italy approximately 2/3 working days will be required and all the materials will be sent by express courier.
As regards shipments to Europe, about 3/4 working days will be required and all the materials will be sent by express courier.


Art. 6 – INVOICING

VAT holders can request an invoice when ordering by sending an immediate request by email to shop@crashbaggage.com, reporting the order reference and complete invoicing information. In other cases, purchases will still be accompanied by a receipt.


Art. 7 - RIGHT OF WITHDRAWAL (applicable only in the case of Consumer Customers, pursuant to articles 64-67 of Legislative Decree 06.09.2005, n. 206)

The Supplier wishes to guarantee the complete satisfaction of its Customers. If for some reason they are not fully satisfied with the orders placed, they have the right to return one or more items by receiving a refund equal to the price of the returned products (excluding return costs).
It is also possible to change the items purchased with other products of equal or greater value, paying the difference for items of higher price. Before shipping back the returned product to Crash Baggage S.r.l. it is necessary to notify it to the address shop@crashbaggage.com.
Conditions for exercising the right of withdrawal
The right of withdrawal is exercised by sending, by the Consumer, within 10 working days of the receipt of the goods, a written communication to the Supplier's headquarters, by registered letter with acknowledgment of receipt.
The communication can be sent, within the same term, also by e-mail, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The registered letter is considered to have been sent in good time if delivered to the accepting post office within the aforementioned term of 10 working days from the receipt of the goods.
The communication of withdrawal must be sent by registered letter with acknowledgment of receipt, addressed to:
Crash Baggage S.r.l. - Via Tresievoli n. 7 / E - 30034 Mira (VE) - Italy
In accordance with art. 67 of the Consumer Code, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.
The only costs to be sustained by the Consumer for exercising the right of withdrawal pursuant to this clause are the direct costs of shipping back the goods to the Supplier. If the right of withdrawal is exercised by the Consumer in accordance with the provisions of these clauses, the Supplier is required to reimburse the amounts paid by the Consumer. The shipping costs already incurred by the Supplier will be borne by the Consumer. The refund is made free of charge, within 30 days from the date on which the Supplier became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value date not later than the expiry of the term previously indicated.


The Customer must wait for Supplier's instructions for the return of the goods and must not send the returned goods by cash on delivery, as it would be automatically rejected to the sender.
In any case, the right of withdrawal is, however, subject to the following conditions:
- this right applies to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the product purchased;
- this right does not apply to products made to measure or clearly personalized;
The goods, until the certificate of receipt in the Supplier's warehouse, is under the full responsibility of the Consumer.
In any case, the Supplier is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
The Consumer will promptly indicate the bank details to which the refund has to be credited (ABI Code - CAB - Current Account - CIN code of the invoice holder).


Art. 8 - INDUSTRIAL PROPERTY

All trademarks, products and commercial names used on this website are reserved and of exclusive property of the company Crash Baggage S.r.l.
Therefore, no one is authorized to use or reproduce such trademarks, names and denominations, as this could violate the rights of their respective owners.
In no case is the Customer authorized to use the information contained in the website www.crashbaggage.com including reproducing, modificating, distributing, unless prior authorization has been issued by Crash Baggage.


Art. 9 - JURISDICTION

For any disputes with professional Customers, the Court of Treviso is exclusively competent.
The consumer's court is competent for any disputes with consumer Customers.


Art. 10 - PRIVACY

Please refer to the provisions of the privacy policy published on the company's website and made pursuant to and for the purposes of EU Reg. 2016/679 on the protection of personal data.