FAQ

1 How do I open my Crash Baggage?

It’s very simple – just read the below explanation!
To open your TSA lock:

  1. With the lock set to 0-0-0, push the reset button with a pen or pointed object
  2. Hold the button down and roll the digits to your chosen combination
  3. Slide the latch up. The reset button will pop back up and your combination will now be set.

Please learn your personal combination by heart!

2 How do I set the combination?

Here is a short guide on setting the combination of your Crash Baggage lock. We strongly advise that you remember your secret combination. Even better, write it down and keep it in a safe place – this will help you avoid a whole heap of hassle if you forget it!

  1. With the lock set to 0-0-0, push the reset button with a pen or pointed object
  2. Hold the button down and roll the digits to your chosen combination
  3. Slide the latch up. The reset button will pop back up and your combination will now be set.

Please learn your personal combination by heart!

3 I’ve forgotten my combination. How do I open my Crash Baggage lock?

It’s very important that once you choose your secret combination, you keep it in a safe place.
Believe us – we’ve forgotten many!

There are two scenarios:

1) Good news: If the compression straps have been locked out of your suitcase, we can send you a new lock and you can change it yourself.

2) Not so good news: If the compression straps are locked inside your suitcase, you will have to send it to our service center and we’ll sort it out. In this case, you’ll be required to pay the shipping costs. Let’s hope this doesn’t happen! Take our advice and carefully guard your secret code!

4 Can I order spare parts for my Crash Baggage?

Yes, of course! Remember that Crash Baggage offers a five-year warranty on the following accessories, in case of damaged or defected parts, based on availability:

  • Wheels
  • Handles
  • Trolley system
  • TSA lock

In order to speed up the process, please contact us by filling the format on this page.

5 Which are the shipping costs?

Shipping costs depend on the ordered products and on the Country destination, you will find them on the cart once you will indicate the shipping address at the check-out. You can reed more about shipping here.

6 How do I know if my product is fake?

We’ve created a security system that allows you to verify whether your product is fake or not. Registering here your unique serial number – found on the hologram stitched inside the suitcase pocket – ensures that your product is a genuine and authentic Crash Baggage product.

If you have any doubts about the originality of the product you are about to buy, contact us and we will help you!

7 How do I register my Crash Baggage?

You haven’t done it yet? Hurry up!

Registering your Crash Baggage is easy. Just look for your unique serial ID number – on the hologram stitched inside the suitcase pocket – and go to our Register page where you can fill out the form.

8 Do you need a special key to open my Crash Baggage lock?

A TSA is a combination device. The TSA can only be opened using a key held by airport agents in the USA and Canada. If your suitcase has a TSA padlock and the airport authorities decide to open it to check its contents, they can do so without breaking the lock.

9 What should I do if my Crash Baggage is damaged during a trip?

Unfortunately, when you are a frequent traveler, it happens! The legal warranty only covers manufacturing defects and does not cover any damage resulting from improper use. Incidental and indirect damage attributable to third parties is not covered by the warranty. For more information on how to resolve damage caused by third parties (such as that caused by transport companies etc.), see here.

10 Are suitcases and accessories covered by the same warranty?

Every globally released Crash Baggage product is covered by a 2-year global warranty that begins from the date of purchase. This warranty is valid if you provide your receipt, invoice or digital order confirmation when filing a claim during your 2-year warranty period. The legal warranty covers only manufacturing defects and does not cover any damage resulting from improper use.

Furthermore, Crash Baggage offers a five-year warranty on the following accessories, based on the availability of spare parts:

  • Wheels
  • Handles
  • Trolley system
  • TSA lock (the Crash Baggage warranty does not cover forgotten combinations. It’s only for manufacturing defects).

11 What can you do if your trolley has been damaged by the airline company?

In the event that the carrier handles your luggage improperly or under heavy weight causing a breakage, you have to file your claim suddenly at the airport “baggage claim desk” (area for luggage collection). Airline companies are insured against damages to baggage.

12 Can I return an item? How?

Yes, of course! You have the right to return the product without incurring any costs within 30 days of receipt of the goods or from the date of purchase at an authorized dealer and to request a full refund, provided that the goods are intact, unused and undamaged. The refund amount does not include shipping costs incurred by the vendor or the customer. In order to proceed with a return or for more information, fill the return form here.

13 How do I clean my Crash Baggage?

Are you sure you want to do this? Every new scratch on your suitcase represents a memory, and it would be a shame to remove them. This is the Crash Baggage philosophy.
But don’t worry, all our suitcases are made of 100% polycarbonate and you can clean them with simple ethyl alcohol. It’s up to you!

14 How do I cancel an online order?

Can we do anything to change your mind?
If you’ve made up your mind, no problem! Canceling your online order is easy. Please contact as soon as possible our online customer service, or fill the form in this page.

15 Can I place a corporate order?

Yes, of course, we’d be happy to help. Get in touch filling the form here.

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