Every globally released Crash Baggage product is covered by a 2-year global warranty that begins from the date of purchase. This warranty is valid if you provide your receipt, invoice or digital order confirmation when filing a claim during your 2-year warranty period. The legal warranty covers only manufacturing defects and does not cover any damage resulting from improper use.
Furthermore, Crash Baggage offers a five-year warranty on the following accessories, based on the availability of spare parts:
- Trolley system
- TSA lock (the Crash Baggage warranty does not cover forgotten combinations. It’s only for manufacturing defects)
In the event of damage or defects of one of the listed parts, please send an email to firstname.lastname@example.org , along with a photo and proof of purchase, in order to speed up the process. Shipping costs are to be borne by the customer. We will determine whether the damage or defect is covered by the guarantee.
See below for further information about the legal terms of our warranty.
(Applicable to Consumer Customers) In the event that the Customer holds the status of Consumer, Crash Baggage is liable towards the Customer for any lack of conformity which occurs within 2 (two) years from the delivery of the goods. The Consumer loses the right to the guarantee if he/she does not report the lack of conformity within 2 (two) months from its discovery. The report must be made by registered letter with acknowledgment of receipt sent to Crash Baggage S.r.l.
It is specified, for mere scrupulousness, that, in any case, the action aimed at asserting the lack of conformity is prescribed in 26 (twenty-six) months from the delivery of the goods.
Following the complaint by the Customer, the company Crash Baggage S.r.l. will take care of the delivery of the defective product to verify whether or not the malfunctioning depends on a lack of conformity.
In any case, pursuant to and for the purposes of articles 128 to 135 of the Consumer Code, for defects that occur in the first 6 (six) months from the date of delivery of the product, the verification is always a responsibility of Crash Baggage Srl, as it is assumed that these defects exist from the moment of delivery.
After six months of delivery, only in the event that the malfunctioning does not depend on a lack of conformity, Crash Baggage S.r.l reserves the right to ask the Consumer to reimburse the cost - which will be indicated in advance - incurred for the verification.
The Consumer Customer may request, at his choice and without incurring any expense, the repair or replacement, unless the requested remedy is objectively impossible or excessively expensive compared to the other. Repairs or replacements will be made within a reasonable time from the request.
The Consumer Customer can request, at his choice, an appropriate price reduction or the termination of the contract if one of the following situations occurs: a) repair and replacement are impossible or excessively expensive; b) Crash Baggage S.r.l. fails to repair or replace the goods within a reasonable time; c) the replacement or repair previously carried out has caused considerable inconvenience to the Consumer.