Warranty

Every Crash Baggage product is covered by a two-year warranty from the date of the purchase. For the warranty to be valid, you must provide a receipt, invoice or digital order confirmation of your purchase. The warranty can be applied only to the products manufactured by Crash Baggage, purchased directly from Crash Baggage or from authorized retailers. The legal warranty covers only material or manufacturing defects and not damage resulting from misuse, abuse, external forces or third-party. The guarantee does not apply in the following situations:

  • hardshell crack
  • transport damage/damage caused by the carrier
  • zipper/zipper puller breakage caused by overloading or forcing
  • accidents
  • abrasion
  • exposure to extreme temperature
  • solvents
  • acids
  • tears
  • humidity
  • falls

Each Crash Baggage suitcase has an unique serial number shown on the hologram inside (stitched in the pocket). Registering here the serial number immediately activates the Warranty. If you do not register your product, the luggage warranty is valid anyway, but you will need to provide proof of purchase, invoice or order confirmation in digital format showing the date of purchase.

In the case where the damage occurred during transport, contact the airline or travel provider right when you arrive at your destination. Airline companies are insured against damage to passengers’ luggage.

Crash Baggage also offers a five-year warranty on the following accessories, based on the availability of spare parts:

  • Wheels
  • Handles
  • Trolley system
  • TSA lock (the Crash Baggage warranty does not cover forgotten combinations. It’s only for manufacturing defects)

We would like to inform you that the transport costs for shipping the parts are charged to the customer.

Should you find any damage or defects in any of these parts, please contact us by filling out the form.

For further information you can consult the details in legal terms on the guarantee below.

(Applicable to Consumer Customers) In the event that the Customer holds the status of Consumer, Crash Baggage is liable towards the Customer for any lack of conformity which occurs within 2 (two) years from the delivery of the goods. The Consumer loses the right to the guarantee if he/she does not report the lack of conformity within 2 (two) months from its discovery. The report must be made by registered letter with acknowledgment of receipt sent to Crash Baggage S.r.l.

It is specified, for mere scrupulousness, that, in any case, the action aimed at asserting the lack of conformity is prescribed in 26 (twenty-six) months from the delivery of the goods.

Following the complaint by the Customer, the company Crash Baggage S.r.l. will take care of the delivery of the defective product to verify whether or not the malfunctioning depends on a lack of conformity.

In any case, pursuant to and for the purposes of articles 128 to 135 of the Consumer Code, for defects that occur in the first 6 (six) months from the date of delivery of the product, the verification is always a responsibility of Crash Baggage Srl, as it is assumed that these defects exist from the moment of delivery.

After six months of delivery, only in the event that the malfunctioning does not depend on a lack of conformity, Crash Baggage S.r.l reserves the right to ask the Consumer to reimburse the cost – which will be indicated in advance – incurred for the verification.

The Consumer Customer may request, at his choice and without incurring any expense, the repair or replacement, unless the requested remedy is objectively impossible or excessively expensive compared to the other. Repairs or replacements will be made within a reasonable time from the request.

The Consumer Customer can request, at his choice, an appropriate price reduction or the termination of the contract if one of the following situations occurs: a) repair and replacement are impossible or excessively expensive; b) Crash Baggage S.r.l. fails to repair or replace the goods within a reasonable time; c) the replacement or repair previously carried out has caused considerable inconvenience to the Consumer.